and save on your new phone

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Trade-in. Win-win.

Grab a great deal

Trade-in is a great way to upgrade to a new phone. You save even more when you trade-in your old phone and use the value towards one of our great new phone deals.

Keeping it simple

It's really easy to trade-in your old phone. We have a simple online tool that will give you an instant quote and reference code to use towards buying your new phone at one of our stores.

Safe and Secure

Don't leave your memories or data behind. Before you go in store to trade-in, make sure your photos, videos, and sensitive information are safely backed up. Check the instructions on how to restore from your backup too. We can help to guide you through any issues.


We're saying “no” to phones in landfills or left behind in drawers. All traded-in phones are given a new life – resold to people who need them, so we can do better for our environment.

We're here to help you

Our team is here to make sure you can get your new phone faster and easier. Got any questions?
Get in touch with one of our stores.

Frequently asked questions

Our trade-in service is a great way to upgrade to a new mobile phone. We'll give you value for your old phone to put towards a new phone of your choice. Plus, it's a sustainable way to move responsibly from one phone to another, because phones that are traded in get refurbished and resold in other markets.

All you need to do is answer a few questions regarding the condition of the phone you want to trade-in, and we'll provide a quote for a credit to use towards your next phone purchase on Interest Free.

  • Receive a quote for your phone.
  • Choose your new mobile phone and we'll put the value of your trade in as the upfront payment.
  • Sign up or re-sign to an eligible One New Zealand Pay Monthly plan on Interest Free.
  • Walk away with your new phone.

Limit of one mobile phone per trade-in, valued $99.00 or higher.

Interest Free and trade-in terms and conditions apply.

If you need help going through our online tool, please visit one of our stores and we'll be happy to help.

  • Back up your personal data – see below for instructions.
  • Make sure you can log in your Apple iCloud / Google account. When you come into store, you'll be asked to delete your Apple iCloud / Google ID from your phone before we can trade-in your phone – this allows your phone to be used by the next person once we have repaired and reset it. When phones aren't deleted from the cloud, they become unusable.
  • Check you have a valid ID.

It's really important to back up and properly remove your data on your old phone to ensure your privacy, safety and security.

  • The mobile phone you want to trade in.
  • A valid ID, such as driver licence or passport. You'll be purchasing a new phone on Interest Free (you'll need to be 18 years or over). We'll need your ID, and this will be used to credit check before we can complete the sale, so please make sure it is valid.
  • Trade-in reference number, if you have one (if you don't already have one, we will generate one in-store).

Valid ID types we accept:

  • Current NZ driver licence,
  • Current NZ or Australian passport,
  • Current overseas passport, valid visa and entry stamp (where applicable)*, or,
  • NZ birth certificate and two proof of address documents (e.g., bank statement, power bill)

*If your passport requires a visa for entry and/or stay in NZ, then your visa must cover the Interest Free term period (i.e., 12, 24, 36 months) before approval.

Important! If your phone screen is unusable but the phone turns on, you'll need to bring your phones IMEI number with you. The IMEI is a 15-digit number that identifies your phone. You may find this on the back of your phone, or on a sticker on the box your phone came in.

We'll help you:

  • Get a quote for your old phone.
  • Check you have backed up your personal data.
  • Check your phone has been removed from your Apple iCloud / Google account.
  • Factory reset your phone from the phone menu.
  • Remove any physical SIM or SD cards from your phone.
  • Set you up with a new mobile phone on an Interest Free Payment with a Pay Monthly plan.


  • Go to Settings > tap on General > tap on About
  • Look for Model Name and Capacity (shown in GB)


  • Open Settings > tap on About (or System)
  • Look for Device Name
  • Go back to Settings > tap on Device Care (or Storage)
  • Look for Storage (shown in GB)

Before you come into store, you'll need to back up your personal data. Personal data can be photos, videos, documents, contact numbers, etc. If you hand over your phone and your data has not been backed up, you won't be able to access it again.

We've linked below websites showing examples of the process:

Samsung and Android Phones

Often you can connect a USB hub to the phones USB port and connect this to a keyboard, mouse and USB-HDMI adapter, to connect up to a TV screen. This will allow you to use the phone, but this can vary a lot depending on the model (not available in low end phones).

If your phone is already backed up, then you can restore your data on the new phone via Google cloud (if it is enabled). You'll lose anything between the last backup and the phone screen breaking. You can delete / sign out of your old phone via Google cloud remotely sign out of a device via the Google cloud.

Apple Phones

If your phone is already backed up, then you can restore your data on the new phone via iCloud (if it is enabled). You'll lose anything between the last backup and the phone screen breaking. You can delete your old phone via the cloud, assuming everything works except the screen.

Your phone is very likely to be connected to your Apple iCloud or Google account. It's really important you remove your phone from your cloud account so the phone can be traded in.

We've linked two articles below to help you:

You can try removing your phone from your cloud account by going on to the Apple webpage or Google webpage We can assist you when you visit us in store.

If you have a scratch, dent, or any kind of damage to your phone screen, and you have a screen protector on, we can provide you a quote in two ways and you don't need to remove your screen protector for this:

  • Trade-in price of a damaged screen.
  • Trade-in price of a screen not damaged.

In store, if you accept the pricing and agree for us to remove the screen protector to confirm the condition of your phone, and therefore the value:

  • We can proceed to complete the trade-in.
  • If you decide you no longer want to trade-in, you can either take your phone back without a screen protector or purchase a new screen protector from our store.

Unfortunately, we're not accepting phones that do not turn on or stay turned on. These phones cannot have personal data wiped and this presents a privacy concern for our customers.

You'll need to pay the full remaining balance of your Interest Free, before we can accept your phone as a trade-in.

Visit one of our stores and we'll help you.

Follow the steps to back up your personal data before you head into store.

When you are in store, we will help you:

  • Remove any physical SIM or SD cards from your phone – these can be used in your new phone, or we may issue you a new SIM.
  • Factory reset your phone from the phone menu – this is done once the trade-in sale has completed.

Anyone 18 years and over, is able to trade-in their phone.

We'll check the condition of your phone in store and update the answers if any are answered incorrectly. You’ll receive an updated quote before accepting the trade-in.

Yes, we can help you in store. Visit a store near you and we can help check the condition of your phone on your behalf.

Please choose carefully when you trade-in your phone as we're unable to provide your old phone back to you if you change your mind.

We're proud of our mobile network and are confident you'll love our mobile network too.

If you trade-in your old phone and join on a Pay Monthly plan with a new phone on Interest Free, and you're not fully satisfied within the first 30 days, we’ll refund you for the trade-in phone. Guarantee Terms and Conditions apply.

Further Information

A black chevron indicating this item links to another pageHere is how to prep your phone for trade-in

  • You must be 18 years of age or older to trade-in a mobile phone.
  • The mobile phone must belong to you, and you have the right to trade it in to us, with no debts owing, including existing interest free balance remaining or any other party having an interest in it. We will not accept mobile phones for trade-in which we determine to be lost, blocked, stolen or fake, and can reclaim any trade-in value where this arises.
  • All phones will be checked against a lost or stolen database using the devices IMEI number.
  • We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud.
  • You can trade-in any mobile phone, from any New Zealand network, as long as it's on our database and of an acceptable condition (at our discretion). If your used mobile phone is not listed, it cannot be traded in. However, we do have recycling boxes in store if you wish to recycle your phone, accessories or chargers instead.
  • Your mobile phone cannot be returned to you once it has been processed for a trade-in.
  • You must perform a factory reset and that ensure that you clear all personal information, Google or Apple accounts and content from the mobile phone and any SIM in the phone. Any SIM card, data and/or personal information contained on the mobile phone cannot be returned. You are responsible for removing all information and content from the mobile phone you trade-in.
  • We accept no responsibility in relation to the security, protection, confidentiality or use of any personal information which is stored on the mobile phone and/or SIM card that you have traded in.
  • The personal information that you have provided on the receipt will be disclosed to our contractors in order to process the trade-in transaction.
  • Our Privacy Policy applies to all trade-in transactions.
  • You can only trade-in one phone against a new phone on an interest free payment term.
  • You must complete the trade-in of your existing mobile phone through one of our retail stores before buying your new phone. We will complete a visual inspection of your phone to verify the condition and this will determine the value. Subject to confirmation of the condition of the phone by the visual inspection, we will honour the estimate until the date indicated on the quote provided.
  • We reserve the right to amend its estimated trade-in value if the condition of the phone does not reflect the answers you provided in the online trade-in questionnaire (at our discretion).
  • Your trade-in device must have a minimum trade-in value of $99.
  • We will not trade-in any devices that cannot be powered on.
  • The new device must be purchased Interest Free from us on an eligible Pay Monthly Plan. Our standard Interest Free eligibility criteria and terms apply.
  • The value of your trade-in phone will be applied as an upfront deposit towards the new device and is non-refundable and non-transferable. Any additional Interest Free offers will be applied over the term of your Interest Free Payment term.
  • A minimum remaining Interest Free Payment amount of $100 or higher is to be payable on the new phone over the Interest Free Payment term.
  • Trade-in is not able to be used for new phones purchased via pre-order.
  • Vouchers cannot be used towards an Interest Free Payment purchase.
  • Eligibility for a trade-in transaction is at all times at our sole discretion.