Getting your phone ready to trade-in

Back up your memories

Before you trade in your phone, you should first back it up, so you don't lose anything important.

If you own an iPhone then visit the Apple Support article: What to do before you sell, give away, or trade in your iPhone or iPad.

If you own a Samsung, Huawei or any other Android device then visit: How to back up your Android phone or tablet on the Android police website.

If you get stuck, don’t worry! Our team can help you out in-store – this may take an average of 30 minutes to sort out.

Prepare the documents you need

Bring two of the following types of ID with you:

  • Current NZ driver's licence
  • Current NZ or Australian Passport
  • Current Overseas Passport, valid Visa and entry stamp (where applicable)*, or,
  • New Zealand birth certificate and 2 proof of address documents

Also don't forget:

  • Your trade-in reference number you were messaged

*If your passport requires a Visa for entry and/or stay in NZ, then the Visa must cover the Interest Free term period (i.e. 12, 24, 36 months) before approval.

Head into store

Find your nearest store and head down with your old phone. One of our store staff will help you out on your journey for a phone, as well as verify your phone’s condition and set up your new plan.

Please note: if your phone screen is unusable, but the phone turns on, you'll need to bring your phones IMEI number with you. The IMEI is a 15-digit number that identifies your phone. You may find this on the back of your phone, or on a sticker on the box your phone came in.

You're all set!

Once all that’s sorted, you can enjoy your new phone! Thanks for doing your part for a better world, from the team at One New Zealand, and the old phone you traded.

Commonly asked questions