Android to Android
How to back up your Android phone or tablet (androidpolice.com)
We also recommend looking at your phone manufacture website for specific options to help with your phone make / model.
Trade-in is a great way to upgrade to a new phone. You save even more when you trade-in your old phone and use the value towards one of our great new phone deals.
It's really easy to trade-in your old phone. We have a simple online tool that will give you an instant quote and reference code to use towards buying your new phone at one of our stores.
Don't leave your memories or data behind. Before you go in store to trade-in, make sure your photos, videos, and sensitive information are safely backed up. Check the instructions on how to restore from your backup too. We can help to guide you through any issues.
We're saying “no” to phones in landfills or left behind in drawers. All traded-in phones are given a new life – resold to people who need them, so we can do better for our environment.
Our team is here to make sure you can get your new phone faster and easier. Got any questions?
Get in touch with one of our stores.
All you need to do is answer a few questions regarding the condition of the phone you want to trade-in, and we'll provide a quote for a credit to use towards your next phone purchase on Interest Free.
Limit of one mobile phone per trade-in, valued $99.00 or higher.
Interest Free and trade-in terms and conditions apply.
If you need help going through our online tool, please visit one of our stores and we'll be happy to help.
It's really important to back up and properly remove your data on your old phone to ensure your privacy, safety and security.
Valid ID types we accept:
*If your passport requires a visa for entry and/or stay in NZ, then your visa must cover the Interest Free term period (i.e., 12, 24, 36 months) before approval.
Important! If your phone screen is unusable but the phone turns on, you'll need to bring your phones IMEI number with you. The IMEI is a 15-digit number that identifies your phone. You may find this on the back of your phone, or on a sticker on the box your phone came in.
We'll help you:
iPhone:
Android:
Before you come into store, you'll need to back up your personal data. Personal data can be photos, videos, documents, contact numbers, etc. If you hand over your phone and your data has not been backed up, you won't be able to access it again.
We've linked below websites showing examples of the process:
How to back up your Android phone or tablet (androidpolice.com)
We also recommend looking at your phone manufacture website for specific options to help with your phone make / model.
Use Quick Start to transfer data to a new iPhone or iPad - Apple Support
How to switch from iPhone to Android: Sync your contacts, photos, more!
Move from Android to iPhone, iPad, or iPod touch - Apple Support
Often you can connect a USB hub to the phones USB port and connect this to a keyboard, mouse and USB-HDMI adapter, to connect up to a TV screen. This will allow you to use the phone, but this can vary a lot depending on the model (not available in low end phones).
If your phone is already backed up, then you can restore your data on the new phone via Google cloud (if it is enabled). You'll lose anything between the last backup and the phone screen breaking. You can delete / sign out of your old phone via Google cloud remotely sign out of a device via the Google cloud.
If your phone is already backed up, then you can restore your data on the new phone via iCloud (if it is enabled). You'll lose anything between the last backup and the phone screen breaking. You can delete your old phone via the cloud, assuming everything works except the screen.
Your phone is very likely to be connected to your Apple iCloud or Google account. It's really important you remove your phone from your cloud account so the phone can be traded in.
We've linked two articles below to help you:
Apple phones: How to remove Activation Lock - Apple Support
Android phones: Add or remove an account on Android - Android Help
You can try removing your phone from your cloud account by going on to the Apple webpage www.iCloud.com/find or Google webpage https://myaccount.google.com/. We can assist you when you visit us in store.
If you have a scratch, dent, or any kind of damage to your phone screen, and you have a screen protector on, we can provide you a quote in two ways and you don't need to remove your screen protector for this:
In store, if you accept the pricing and agree for us to remove the screen protector to confirm the condition of your phone, and therefore the value:
Unfortunately, we're not accepting phones that do not turn on or stay turned on. These phones cannot have personal data wiped and this presents a privacy concern for our customers.
You'll need to pay the full remaining balance of your Interest Free, before we can accept your phone as a trade-in.
Visit one of our stores and we'll help you.
Follow the steps to back up your personal data before you head into store.
When you are in store, we will help you:
Anyone 18 years and over, is able to trade-in their phone.
We'll check the condition of your phone in store and update the answers if any are answered incorrectly. You’ll receive an updated quote before accepting the trade-in.
Yes, we can help you in store. Visit a store near you and we can help check the condition of your phone on your behalf.
Please choose carefully when you trade-in your phone as we're unable to provide your old phone back to you if you change your mind.
We're proud of our mobile network and are confident you'll love our mobile network too.
If you trade-in your old phone and join on a Pay Monthly plan with a new phone on Interest Free, and you're not fully satisfied within the first 30 days, we’ll refund you for the trade-in phone. Guarantee Terms and Conditions apply.
Here is how to prep your phone for trade-in